We receive many phone calls and emails every day with questions about the Ionic Body Balancer™ Systems.
Answers to our most frequently asked questions appear under the categories below. (We update this regularly when we receive recurrent questions.)
If you need additional assistance, please do not hesitate to contact us. We can be reached by telephone at 520-219-2550 or via email at: firstname.lastname@example.org.
1. Care and Maintenance (8)
Yes. We offer a two-year limited warranty on power controller units against defective materials and workmanship, as well as normal wear and tear.
We offer warranty coverage ONLY against defective materials or assembly errors on the arrays and cables. As the arrays and cables are a “consumable” item and will wear with use, the warranty ONLY applies to defects.
Please check your user manual under “Cleaning Your Array” or click here for step-by-step photo directions.
***** Do NOT use a toothbrush, wire brush, scour pads, Q-tips, or any other sort of instruments to clean your array as this will cause excessive destruction of the array. Just soak your array in the CLR mixture for about 10 minutes, rinse, dry and store with your power unit and foot tub.
You do NOT need to take your array apart to clean it. If you have questions about this after reading the User Manual and following the above link, email us at email@example.com or call us toll-free (US and Canada) at 855-629-3869 (855-MAX-DTOX) or 520-219-2550.
If you are having a problem with your Ionic Body Balancer, the easiest way to start a warranty claim is to call us (855-MAX-DTOX/855-629-3869 or 520-219-2550). We may ask you to email us photos of your array, cables, or controller unit. This helps to streamline the process, as we can usually troubleshoot most problems with photos and a telephone conversation with the customer.
If we are unable to resolve your problem over the phone or by email, we may ask you to send your unit in for testing. We do need you to include a note with a brief description of the problem, your name (or the name that was used to place the order, if they are different), current shipping address, and some means of contacting you. Sometimes we find that one part of your system needs replacement but is not covered under warranty (such as cables that have been submerged under water or power unit has been damaged) and if we can get in touch with you, we can work with you on an order for new parts.
We do not pay for you to ship the unit back to us, but we do pay the return shipping to get your unit back to you. We do not use RMA’s; our customer records are sorted by customer name, not customer number.
Your array should last approximately 75-1100+ sessions before needing to be replaced. Wear of the array depends upon several factors such as how salt is added to the water and how toxic the person is who is doing the sessions.
The series of photos below are of a single array that has recently been replaced. This array was sent to us by a customer for demonstration purposes. This is what we mean when we say that one side of the array will lose material to the other side! The other obvious change is that the bars and plates have lost their sharp angles- every edge on the array has become more rounded, compared to when it was new.
You can extend the life of your entire array by switching the gold plugs at the level of the power supply every other treatment. The gold plugs on your array cable are marked with either a red band, or a black band. These correspond to the red and black plugs on your power unit. (Session #1, red-red, black-black; Session #2, red-black, red-black; Session #3, red-red, black-black, etc.)
There is not a single part of your array that really cares what type of energy it is receiving. We use the same batch of Turbo Plates for both sides of the array; all our cables come off the same spool of wire, and all of our steel bars are made exactly the same way. The metal parts and insulators in our arrays don’t know the difference between positive and negative current- it is completely safe to plug a gold plug labeled as “red” into the “black” plug on the power unit, due to the design of our array. The only thing that “reversing” the plugs does is change the current flow direction through the array. Reversing the flow direction DOES NOT create “positive” ions.
The ionizer plates are part of the array. They can be easily replaced after about 40 treatments, and cost $42.50 per pair of plates, with free shipping, within the United States. You can order new Turbo Plates (ionizer plates) on our website. You will only need to replace a single plate at a time, since only one side of the array will deteriorate. Replacing only a ‘worn’ Turbo Plate will extend the life of your array by an additional ~35-40 sessions (totaling about 100+ total sessions).
Once the steel bars on the outside of the array deteriorate significantly, you will need to replace the entire array.
During a session, one side of the array acts like an anode and the other as a cathode. Therefore, one side of the array will actually lose material to the other side over time (this process is also known as electroplating). You may see “pitting” of the bars on each array, on one side only. The “pitting” that you see is where the anode side is losing material to the cathode side of the array.
Eventually, this is why the entire array will need to be replaced. Our 10th generation array is designed to withstand this phenomenon and extend the life of the array and Turbo Plates by allowing the user to replace parts in less than five minutes without tools. For step-by-step directions on this process, click here.
2. Ordering and Shipping (8)
We do not offer an affiliate program, but we DO offer a dealer program. Our dealer program does not have any minimum sales or order quotas. Many of our dealers sell a few systems a year to help cover other expenses, but we do have dealers who sell our systems in their small businesses.
We can set up “drop shipping” for you so you do not need to warehouse systems.
To obtain a copy of our dealer application (with full terms). please request through email to: firstname.lastname@example.org for more information. Our dealers enjoy wholesale prices that are 30%-50% off of our retail prices.
Yes, we ship internationally to most countries. At this time, the website is not setup for international shipping so you will need to contact us directly either via email (email@example.com) or phone 520-219-2550 for a shipping quote.
This system was designed for the North American power grid, which operates on 120 volts. To use this system in a country outside of North America, we ship a different power supply unit than shown in our pictures/descriptions that works for 110-240V so you will not need a step-down transformer.
Don’t know the voltage of your country’s power grid? You can find it listed at: Electricity Around the World. There are a handful of countries outside North America that also use 110-120 volts, such as Japan and Venezuela.
In most cases, shipping is approximately $69.95 to $79.95 depending upon location.
1) You can place an order online at any time through our “Products/Buy Now” page. You can use a debit/credit card OR a Paypal account to pay for your order.
2) Call us Monday- Friday (9am-4pm PST) on our toll-free number (US and Canada only): 855-MAX-DTOX (855-629-3869) or 520-219-2550.
3) If you would like to pay for your order using Paypal, we can send an invoice to you directly through Paypal. Simply give us a call or send us an email to firstname.lastname@example.org along with the items you would like to order and your paypal email address.
If you have specific questions about your shipment, please contact us at: email@example.com or call us at 520-219-2550. Please include your name (used for the purchase, credit card), an approximate purchase date and the product purchased in order to make it easier to find your order.
Enter the coupon code into the “coupon or discount” box after you have added something to your shopping cart on ionicbalancer.com. Our coupons are released at regular intervals and sometimes, every months. Current coupon information and specials can be found on our Facebook page.
For all of our COMPLETE Systems:
Return Policy: You can return the product within 30 days, for a refund, subject to a 20% restocking fee. Item must be unused, returned in original packaging, returned in same condition it was received. Buyer pays return shipping.
For Arrays, Plates, Accessories:
Return Policy: You can return the product within 14 days, for a refund, subject to a 20% restocking fee. Item must be unused, returned in original packaging, returned in same condition it was received. Buyer pays return shipping.
Exception: If you ordered the wrong plates/array or system and need an exchange, then the Return Fee will not apply as long as the product is unused and in same condition it was received. Buyer pays return shipping.
Anytime we process an order for shipping, we automatically send tracking information to each customer via email. Sometimes this tracking information ends up in “junk” or “spam” folders. If the email did not come through and you would like tracking information on your shipment, please call us (855-MAX-DTOX or 520-219-2550) or email us (firstname.lastname@example.org), and we’ll be happy to re-send the tracking information for your order.
If you do not provide us with an email address at the time of purchase, please call us and we’ll be happy to look up the tracking information for your shipment over the phone.
3. Using the Ionic Body Balancer (6)
Everyone will detox at different rates. At the end of your treatment, the total amount of “gunk” in your foot spa water is only about less than 10% of the total detox that your body will undergo. About 90+% of the detox you will experience happens inside your body.
The Ionic Body Balancer™ kick-starts your lymphatic system, which ultimately empties into your Excretory System. (The function of your lymph and lower GI tract is to rid the body of waste.) Because of this, you may feel the effects of the detox system for several days following each treatment. However, each person is different; some people will not experience any side-effects, while others will.
You should allow 24-48 hours between using the Ionic Body Balancer™ as opposed to using every day, be sure to supplement your increased water intake with a good electrolyte mix, such as Emergen-C.
If you are having healing reactions (search:Herxheimer Effect), cut back your use of the Ionic Body Balancer™ to every other day, twice per week, or once per week until your reactions have subsided. There are some good article on the Herxheimer Effect. The clinic that published the original articles specializes in treatment for Lyme Disease, but the Herxheimer Effect applies to many different types of illness and both healing and detox in general.
This is the same principle as taking many doses of an antibiotic over a period of time, versus swallowing one really big pill; as bacteria and the other “bad guys” in your body die and are otherwise eliminated, they can give off chemicals and other materials that are toxic to us (this is how many infectious-based neurotoxins work, at a very basic level). If you kill too many bacteria and other parasites at once, you are likely to feel worse than you did at the start!! By working on the problem slowly and steadily, you are less likely to experience the headaches, fatigue, joint pain, and other symptoms. It also guarantees that everything you are seeking to rid your body of will be eliminated.
That said, to fully detoxify your body, you must also eliminate any potential toxins from your diet and living environment. That includes (but is not limited to) smoke, diet (meat treated with antibiotics, steroids, etc., chemical preservatives and additives, artificial sweeteners, etc.), poor quality water, unnecessary medications, and bad stress. Good stress is having to work to pay your mortgage or to save for a vacation. Bad stress is allowing a micro-managing supervisor drive you nuts!
Some people will experience detox in stages. What does this mean? For an individual with arthritis, the first signs of relief may come from decreased arthritis pain. After using the system for a few weeks, this individual may start to see more brown in their water, rather than orange (arthritis). Perhaps this person used to smoke half a pack of cigarettes per day for several years, but has been smoke-free for many years. Why didn’t the brown (lungs) show up at the same time? The body had more pressing issues to resolve.
How much salt is enough? How much is too much? Can I use any salt, or do I have to use the salt you provide?
We recommend starting with several DASHES of salt (if you are using sea salt). You should see a fairly vigorous amount of bubbling at the top of the array. If you ar not seeing this, then use up to 1/4 teaspoon of salt, not more than 1/2 teaspoon.
If you have a tingling sensation around your ankles, when you turn on the machine, you have too much salt and you need to turn off the unit, remove some of the water, and replace it with fresh (warm/hot) water to reduce the salinity of the water. Follow the above salt amount recommendations.You can use ANY kind of salt you wish. Table salt is perfectly acceptable. A word of caution: due to variability in the size of different types of salt (sea salt is a physically larger grain than table salt), you may need to add LESS salt if you are using table salt.Due to variability in local water supplies, as well as each person’s sensitivity to the Ionic Body Balancer™, more or less salt may be necessary. Salt is required for the detoxification process to happen – salt is what drives the chemical reaction in the foot spa water that creates the ions in the water.*** Too much salt over many treatments can create a drain on the power supply and cause it to short out.
There is probably too much salt in your foot bath water. If you have a tingling sensation around your ankles when you turn on the machine, you need to turn off the unit, remove some of the water, and replace it with fresh (warm/hot) water to reduce the salinity of the water. If you do not see any bubbling action around the array after approximately 10 seconds, add a dash or two of salt, not more than 1/4-1/2 teaspoon of salt.Some people are more sensitive to the current in the water than others. If you are one of these lucky ones, shake in salt a little bit at a time until there is some fizzing at the array. You can always add more salt throughout your session as needed.
See additional FAQ for more information here.
I have been using the Ionic Body Balancer™, and now I am getting a rash on my feet. Why is this happening?
During the detoxification process, some people will leech acid into the foot spa water (especially during your first 10-15 treatments). The body’s natural pH should be slightly alkaline to fight infections and toxins most effectively. (In chemistry, ‘alkaline’ means ‘cool and slow,’ whereas ‘acid’ means ‘hot and fast.’ You can compare an acidic car battery, which needs to run hot and fast to start your car, to an alkaline battery in your TV remote control, which you would want to stay cool, and run for a long time.)
However, some toxins and disease can cause our body to become more acidic. The acidity that is released into the foot bath water is being released by your body as part of the detoxification process. (Please note that the absence of this rash is not necessarily a sign that the Ionic Body Balancer has failed to work. Each person will detoxify differently.)
If you do get this rash, be sure to wash your feet thoroughly with soap and warm water after each treatment. You can also gently rub baking soda (which is an alkaline) on the affected area to help neutralize the rash, and then rinse the area well. If the rash becomes itchy, you can try applying calamine lotion. Appearance of this rash does not mean you should stop treatments. If it makes you uncomfortable to continue treatments, then wait a few days before resuming. Appearance of this rash can be a good thing, as it means that the detox treatments are working. However, our goal is to reduce pain and discomfort, not add to it!!
Yes, tap water is fine. Hard water does not affect the detox process. (Here at the home of the Ionic Body Balancer™, we only use warm/hot tap water straight from our bathtub. We have very hard water and have found that hard water does not affect the detoxification process.) However, if you have a water softening system in your house, you will need LESS salt. Water softening systems add sodium (salt) to your water to negate the effects of other minerals in the water.If you have a water softening system, or if your local water company adds salt to the water supply, you may find it helpful to keep a bottle of distilled water on-hand to reduce the salinity of your foot bath water. You will need to heat the water prior to adding it to your foot bath. You can contact the manufacturer of your water softening system if you have questions about the amount of salt that has been added to your water. Due to the wide variability in these systems, we are unable to answer any specific questions about any water softening system you may have installed in your home or workplace.
- If you live in the U.S., you can find information about your local water supply on the EPA’s website.
The table below is widely available on the internet and used by ALL makers of ionic detox machines, used by many different companies who manufacture similar systems. The chart is accurate for any detox foot bath that utilizes water ionization. If you have previously purchased a system from one of our competitors and have yet to see these colors in your foot spa water, try our system. You may be surprised at what you see!
We regularly receive phone calls and emails asking why there is still color change in the foot spa water after it is run by itself; the reason for this has to do with the laws of Thermodynamics and how water ionization process works.
When energy is set into motion (turning the system on, current flow into the water through the array), it has no choice but to continue in that movement, until an outside force is acted upon it, causing the energy to cease (turning the system off). While that energy is in motion, it must do something. What does it do? Reacts with all of the minerals that may be in your water (or salt, if it has been added), from suspension in the water. The resulting color change is a light orange color. The material in the water is just water, not toxins. If you dip your finger (or a rag) in this water, nothing will stick to it, it is just water. Trying the same thing after you’ve had your feet in the water and your finger (or rag) will be pretty effectively coated in muck. If you are using a rag, it will continue to be stained, no matter how many times you may wash it.
The colors changing in the water are a representation of the conditions that may be present in your body while doing a session. Similar to how EKG/EEG are showing conditions in the heart/brain.
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