Where’s my order? How can I check status?

Anytime we process an order for shipping, we automatically send tracking information to each customer via email. Sometimes this tracking information ends up in “junk” or “spam” folders. If the email did not come through and you would like tracking information on your shipment, please call us (855-MAX-DTOX or 520-219-2550) or email us (service@ionicbalancer.com), and we’ll be happy to re-send the tracking information for your order.

If you do not provide us with an email address at the time of purchase, please call us and we’ll be happy to look up the tracking information for your shipment over the phone.