If you are having a problem with your Ionic Body Balancer, the easiest way to start a warranty claim is to call us (855-MAX-DTOX/855-629-3869 or 520-219-2550). We may ask you to email us photos of your array, cables, or controller unit. This helps to streamline the process, as we can usually troubleshoot most problems with photos and a telephone conversation with the customer.
If we are unable to resolve your problem over the phone or by email, we may ask you to send your unit in for testing. We do need you to include a note with a brief description of the problem, your name (or the name that was used to place the order, if they are different), current shipping address, and some means of contacting you. Sometimes we find that one part of your system needs replacement but is not covered under warranty (such as cables that have been submerged under water or power unit has been damaged) and if we can get in touch with you, we can work with you on an order for new parts.
We do not pay for you to ship the unit back to us, but we do pay the return shipping to get your unit back to you. We do not use RMA’s; our customer records are sorted by customer name, not customer number.