We receive many phone calls and emails every day with questions about the Ionic Body Balancer™ Systems.
Answers to our most frequently asked questions appear under the categories below. (We update this regularly when we receive recurrent questions.)
If you need additional assistance, please do not hesitate to contact us. We can be reached by telephone at 520-330-2686 M-F, 9am-3pm AZ time. Please leave us a message OR send us a text and we will return your call within 24-48 business hours.
Disclaimer: This is not a medical device and should not be considered as such. This product is not intended to diagnose, treat or cure any illness or disease condition.
Click on each category below to expand the FAQ information folders:
1. Care and Maintenance (8)
Yes. We offer a two-year limited warranty on power controller units against defective materials and workmanship, as well as normal wear and tear.
We offer warranty coverage ONLY against defective materials or assembly errors on the arrays and cables. As the arrays and cables are a “consumable” item and will wear with use, the warranty ONLY applies to defects.
Please check your user manual under “Cleaning Your Array” or click here for step-by-step photo directions.
***** Do NOT use a toothbrush, wire brush, scour pads, Q-tips, or any other sort of instruments to clean your array as this will cause excessive destruction of the array. Just soak your array in the CLR mixture for about 10 minutes, rinse, dry and store with your power unit and foot tub.
You do NOT need to take your array apart to clean it. If you have questions about this after reading the User Manual and following the above link, email us at email@example.com or call us at 520-330-2686.
If you are having a problem with your Ionic Body Balancer, the easiest way to start a warranty claim is to call us or text us at 520-330-2686. We may ask you to email us photos of your array, cables, or controller unit. This helps to streamline the process, as we can usually troubleshoot most problems with photos and a telephone conversation with the customer.
If we are unable to resolve your problem over the phone or by email, we may ask you to send your unit in for testing. We do need you to include a note with a brief description of the problem, your name (or the name that was used to place the order, if they are different), current shipping address, and some means of contacting you. Sometimes we find that one part of your system needs replacement but is not covered under warranty (such as cables that have been submerged under water or power unit has been damaged) and if we can get in touch with you, we can work with you on an order for new parts.
We do not pay for you to ship the unit back to us, but we do pay the return shipping to get your unit back to you. We do not use RMA’s; our customer records are sorted by customer name, not customer number.
Your array should last approximately several 100+ sessions before needing to be replaced. Wear of the array depends upon several factors such as how salt is added to the water and how toxic the person is who is doing the sessions.
The Turbo Plates (where cable attaches) should last approximately 30-60 sessions before needing to be replaced.
The series of photos below are of a single array that has recently been replaced. This array was sent to us by a customer for demonstration purposes. This is what we mean when we say that one side of the array will lose material to the other side! The other obvious change is that the bars and plates have lost their sharp angles- every edge on the array has become more rounded, compared to when it was new.
You can extend the life of your entire array by switching the gold plugs at the level of the power supply every other treatment. The gold plugs on your array cable are marked with either a red band, or a black band. These correspond to the red and black plugs on your power unit. (Session #1, red-red, black-black; Session #2, red-black, red-black; Session #3, red-red, black-black, etc.)
There is not a single part of your array that really cares what type of energy it is receiving. We use the same batch of Turbo Plates for both sides of the array; all our cables come off the same spool of wire, and all of our steel bars are made exactly the same way. The metal parts and insulators in our arrays don’t know the difference between positive and negative current- it is completely safe to plug a gold plug labeled as “red” into the “black” plug on the power unit, due to the design of our array. The only thing that “reversing” the plugs does is change the current flow direction through the array. Reversing the flow direction DOES NOT create “positive” ions.
The ionizer plates are part of the array. They can be easily replaced after about 40 treatments, and cost $42.50 per pair of plates, with free shipping, within the United States. You can order new Turbo Plates (ionizer plates) on our website. You will only need to replace a single plate at a time, since only one side of the array will deteriorate. Replacing only a ‘worn’ Turbo Plate will extend the life of your array by an additional ~35-40 sessions (totaling about 100+ total sessions).
Once the steel bars on the outside of the array deteriorate significantly, you will need to replace the entire array.
During a session, one side of the array acts like an anode and the other as a cathode. Therefore, one side of the array will actually lose material to the other side over time (this process is also known as electroplating). You may see “pitting” of the bars on each array, on one side only. The “pitting” that you see is where the anode side is losing material to the cathode side of the array.
Eventually, this is why the entire array will need to be replaced. Our 10th generation array is designed to withstand this phenomenon and extend the life of the array and Turbo Plates by allowing the user to replace parts in less than five minutes without tools. For step-by-step directions on this process, click here.
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