We receive many phone calls, texts and emails every day with questions about the Ionic Body Balancer™ Systems.
Answers to our most frequently asked questions appear under the categories below. (We update this regularly when we receive recurrent questions.)
If you need additional assistance, please do not hesitate to contact us. We can be reached by telephone or Text at 520-330-2686 M-F, 9am-4pm AZ time. Please leave us a message OR send us a text and we will return your call within 24-48 business hours.
~ Michael Horton, Owner
For shipping, such as repairs, please send to:
7120 N. Via Pisa
Tucson, AZ 85704
Click on each category below to expand the FAQ information folders:
1. Care and Maintenance (8)
Please check your user manual under “Cleaning Your Array” or click here for step-by-step photo directions.
***** Do NOT use a toothbrush, wire brush, scour pads, Q-tips, or any other sort of instruments to clean your array as this will cause excessive destruction of the array. Just soak your array in the CLR mixture for about 10 minutes, rinse, dry and store with your power unit and foot tub. Use caution that you do not get the cables wet when soaking the array as this will cause the cables to begin to corrode (turn green).
You do NOT need to take your array apart to clean it. If you have questions about this after reading the User Manual and following the above link, email us at email@example.com or call us at 520-330-2686.
If you are having a problem with your Ionic Body Balancer, the easiest way to start a warranty claim is to call us or text us at 520-330-2686. We may ask you to email us photos of your array, cables, or controller unit. This helps to streamline the process, as we can usually troubleshoot most problems with photos and a telephone conversation with the customer.
If we are unable to resolve your problem over the phone or by email, we may ask you to send your unit in for testing. We do need you to include a note with a brief description of the problem, your name (or the name that was used to place the order, if they are different), current shipping address, and some means of contacting you. Sometimes we find that one part of your system needs replacement but is not covered under warranty (such as cables that have been submerged under water or power unit has been damaged) and if we can get in touch with you, we can work with you on an order for new parts.
There is a standard minimum diagnostic/repair charge of $50.
We do not pay for you to ship the unit back to us or to return to you. We do not use RMA’s; our customer records are sorted by customer name, not customer number.
Your array should last approximately several 100+ sessions before needing to be replaced. Wear of the array depends upon several factors such as how salt is added to the water and how toxic the person is who is doing the sessions.
The Turbo Plates (where cable attaches) should last approximately 30-60 sessions before needing to be replaced.
The series of photos below are of a single array that has recently been replaced. This array was sent to us by a customer for demonstration purposes. This is what we mean when we say that one side of the array will lose material to the other side! The other obvious change is that the bars and plates have lost their sharp angles- every edge on the array has become more rounded, compared to when it was new.
You can extend the life of your entire array by switching the gold plugs at the level of the power supply every other treatment. The gold plugs on your array cable are marked with either a red band, or a black band. These correspond to the red and black plugs on your power unit. (Session #1, red-red, black-black; Session #2, red-black, red-black; Session #3, red-red, black-black, etc.)
There is not a single part of your array that really cares what type of energy it is receiving. We use the same batch of Turbo Plates for both sides of the array; all our cables come off the same spool of wire, and all of our steel bars are made exactly the same way. The metal parts and insulators in our arrays don’t know the difference between positive and negative current- it is completely safe to plug a gold plug labeled as “red” into the “black” plug on the power unit, due to the design of our array. The only thing that “reversing” the plugs does is change the current flow direction through the array. Reversing the flow direction DOES NOT create “positive” ions.
The ionizer plates are part of the array. They can be easily replaced after about 40 treatments, and cost $42.50 per pair of plates, with free shipping, within the United States. You can order new Turbo Plates (ionizer plates) on our website. You will only need to replace a single plate at a time, since only one side of the array will deteriorate. Replacing only a ‘worn’ Turbo Plate will extend the life of your array by an additional ~35-40 sessions and then replace the worn plate again (totaling about several 100+ total sessions).
Once the steel bars on the outside of the array deteriorate significantly, you will need to replace the entire array.
If you are unsure of the wear, you can text us pics of the array and let us take a look, 520-330-2686.
During a session, one side of the array acts like an anode and the other as a cathode. Therefore, one side of the array will actually lose material to the other side over time (this process is also known as electroplating).
You may see “pitting” of the bars on each array, on one side only. The “pitting” that you see is where the anode side is losing material to the cathode side of the array.
Eventually, this is why the entire array will need to be replaced. Our 10th generation array is designed to withstand this phenomenon and extend the life of the array and Turbo Plates by allowing the user to replace parts in less than 15 minutes without tools. For step-by-step directions on this process, click here.
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Disclaimer: This is NOT to be considered a “Medical Device” and no implication or claims are made regarding the healing of any medical problem. Important Warnings! People who have battery operated implants such as with pacemakers, defibrillators, cardiac patients or with other active medical devices should avoid use or seek the advice of their Physician before using this product. Pregnant women or nursing women should NEVER use this product! Children under the age of 12 should not use without parental consent and supervision. People who have low blood pressure should eat before use. Anyone who has received an organ transplant should NEVER use this type of product. People who suffer from severe heart disease that are on medication all the time should not use without the advice of their Physician. People who suffer from high blood pressure that are on medication all the time should not use without the advice of their Physician. After using the Ion-cleanse machine, supplement vitamins, minerals, fatty acid and other nutritional substances in order to improve the body metabolism and stimulate the body for self-detoxification. Do not touch power device while your hands are wet. Never submerge the power device under water, only the ionizer array goes into the water. Avoid striking the machine or dropping it in any way. LEGAL DISCLAIMER: THIS SYSTEM DOES NOT CLAIM TO CURE OR TREAT ANY DISEASE OR INJURY. IT ASSISTS YOUR BODY TO RE-BALANCE ITS BIO-ENERGY FIELDS AND STIMULATES THE BODY FOR SELF-DETOXIFICATION. THE BODY’S ORGANS WILL NATURALLY FUNCTION BETTER WHEN THE ELECTROMAGNETIC FIELDS ARE CHARGED WITH IONIC ENERGY. IF YOU HAVE ANY CONCERNS, PLEASE CONSULT A PHYSICIAN BEFORE USING THIS PRODUCT.
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